Returns, Exchanges & Legal
I am doing my best with each order to make sure that everything is perfect, but if there are any problems with your order, please contact me via my contact form here. I will do my best to solve an issues as soon as possible.
Please choose your artwork carefully as we do not accept returns. Orders cannot be returned due to shipping errors or any delays. During peak Halloween and Christmas seasons due to the amount of orders, order fulfillment may be 8-30 days. I am one person who is designing, cutting, assembling, packaging and sending out each order and it does take time for each one.
All sales are final. This is due to nearly all items being made to order. We only accept returns for refund or exchange, for items damaged in transit. Custom orders cannot be returned. Horror and Outer Space items cannot be returned as they are made to order. Items also cannot be returned if myself, USPS or UPS experiences delays that make an order arrive after the holiday/season that the items were purchased for.
Damaged Items can be sent back for a replacement, not including return shipping, within 7 days of receipt unless of the following exceptions below. Merchandise must be unused, in its original re-sellable condition. Merchandise not in above-stated condition is not eligible for return.
In the case of an extreme circumstance: please contact me, and I will send instructions to begin the return process for damaged goods. Customers must pay for return shipping. Once I receive merchandise, I will issue a refund in 3-7 business days. If you are interested in an exchange, please contact me to set the process up in exchanging damaged items. Customers must pay for return shipping and a 40% restocking fee. The original shipping fee will not be refunded.
Ryan Dowell Art LLC is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Ryan Dowell Art LLC, Located in Central Illinois.
Copyrights of all illustrations are non-transferable with sale. Ryan Dowell © all rights reserved. Violation of copyright will be reported to legal representation.