Returns, Exchanges & Legal

 

I am doing my best with each order to make sure that everything is perfect, but if there are any problems with your order, please contact me via my contact form here. I will do my best to solve an issues as soon as possible.

 

With the USPS and UPS having numerous delays, I am doing everything in my power on my end to make sure orders are shipped out promptly. Orders cannot be returned due to shipping errors or delays. During peak Halloween and Christmas seasons due to the amount of orders, order fulfillment may be 8-16 days. I am one person who is designing, cutting, assembling, packaging and sending out each order and it does take time for each one. 

  

Seasonal items cannot be returned after the season they were created for unless extreme circumstances. Custom orders cannot be returned.  Horror and Outer Space items cannot be returned as they are made to order. Items also cannot be returned if USPS or UPS experiences delays that make an order arrive after the holiday/season that the items were purchased for. 

 

Damaged Items can be sent back for a full refund or replacement, not including return shipping, within 14 days of receipt unless of the following exceptions below. Merchandise must be unused, in its original re-sellable condition. Merchandise not in above-stated condition is not eligible for return. 

  

Please contact me, and I will send instructions to begin the return process. Customers must pay for return shipping. Once I receive the merchandise, I will issue a refund. If you are interested in an exchange, please contact me to set the process up. Customers must pay for return shipping and a 20% restocking fee. The original shipping fee will not be refunded.

  

If you have any questions or concerns, please contact us before buying. Sometimes items can get damaged during shipping. If this happens to your package, please provide pictures of the item and packaging showing the damage. This way I can take further actions on the issue.

  

Ryan Dowell Art LLC is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

Ryan Dowell Art LLC, Located in Logan Square - Chicago, IL